Last updated: 22 October 2026

1. Scope

This policy covers dispatch, delivery, customs and the handling of quality problems for orders placed with CZ | Nail Gel Factory. It applies to business orders. The specific trade term, carrier and lead time for your order are those stated on your proforma invoice.

2. Lead times

• Sampling: standard samples are produced in about 7 working days after the colour, formula and packaging are confirmed.
• Bulk production: the lead time confirmed on your proforma invoice, counted from the later of deposit receipt and final artwork approval.
• Transit: express courier, air freight and sea freight transit times are confirmed per shipment and depend on destination and customs clearance.

If we expect to miss a confirmed date we tell you before dispatch and offer a revised schedule.

3. Shipping methods

Samples usually travel by international express courier. Bulk orders travel by air or sea freight, or by a forwarder nominated by you. Tracking or bill of lading details are sent as soon as the shipment leaves our facility.

4. Customs, duties and taxes

• Import duties, VAT, GST, customs clearance fees and any other destination-country charges are paid by the Buyer as importer of record.
• We are not registered for VAT in the European Union or the United Kingdom and we do not collect or remit VAT on your behalf. No VAT is added to our invoices.
• We supply the commercial invoice, packing list and product documentation needed for clearance. Any additional certificate required by your customs authority should be requested before dispatch so we can prepare it in time.

5. Damaged or short shipments

Check the number of cartons and their condition on arrival. If a shipment arrives damaged or short, notify us within 7 days of receipt with photographs of the outer cartons, the inner packing and the affected goods, plus the batch/lot number. We pursue the carrier claim and, where the loss is ours or the carrier’s, we replace the affected quantity or credit it against your next order.

6. Quality problems — our commitment

If a product defect is caused by our manufacturing, formulation or filling, you may choose either a free replacement shipment or a return for refund. This applies regardless of order size and no restocking fee is charged.

• Free replacement (resend): we produce and ship replacement goods of the same item and specification at our cost, including freight.
• Return and refund: you may return the affected goods for a refund, or — if you prefer — keep the goods and receive a credit against your next order. Where we ask for the goods to be returned for investigation, we pay the return freight.

Typical defects covered include incorrect colour or formula versus the approved reference, cure failure, gelling or separation in the pack, leakage, incorrect or damaged packaging, and wrong item shipped.

7. How to make a claim

1. Email hongfachen61@gmail.com within 30 days of receipt (7 days for transit damage or shortage).
2. Include the order or proforma invoice number, item name, batch/lot number, quantity affected, and photographs or a short video showing the problem.
3. We acknowledge within 2 business days and give you a decision — replacement, return or credit — within 7 business days.
4. Once agreed, replacement goods enter production immediately, or refund/credit is issued to the original payment route or against your next order.

8. What is not covered

• Customised and private-label goods (custom colour, custom formula, private-label or OEM packaging) are made to your specification and cannot be resold, so they are accepted for return only where the problem is a quality defect covered by section 6, or where we shipped the wrong item.
• Problems caused by storage outside the recommended conditions, by use after the stated shelf life, or by application that does not follow the product instructions or SDS.
• Colour perception differences between a screen display and the physical product, where the goods match the approved physical reference.
• Orders cancelled after production has started, except as agreed in writing.

Stock items in original, unopened, resalable condition may be considered for return case by case within 14 days of receipt; the Buyer pays return freight and a restocking fee may apply.

9. Refund method

Refunds are made to the original payment route used for the order, or as a credit against your next order if you prefer. Bank and intermediary charges outside China are borne by the recipient.

10. Contact

CZ | Nail Gel Factory
No. A306, Junrun E-commerce Park, No. 81 Zijing Avenue, Dongsha Street, Liwan District, Guangzhou City, Guangdong Province, China. Postcode 510145.
hongfachen61@gmail.com — +86 191 2438 5218